Frequently Asked Questions


COLOR DISCLAIMER

Color displays vary from monitor to monitor. Please order a finish sample to ensure your full satisfaction.

 

WHAT ARE VOCs?

Volatile Organic Compounds (VOCs) are compounds that emit as gases into an environment (often referred to as off-gassing), polluting the air that you breathe in your home. VOCs are toxic and have been linked by the US Environmental Protection Agency to adverse health effects such as: eye, nose, and throat irritation; headaches, loss of coordination and nausea; damage to liver, kidney and central nervous system; and, in some cases, have been suspected to cause cancer in animals and humans. Concentration levels have consistently been found to be higher indoors (up to a factor of 10) than outdoors.  For more information on indoor air quality, visit www.epa.gov/iaq.

 

WHAT KIND OF PAINT & FINISHES DOES ZIGGY USE?

Ziggy uses custom water-based paints and finishes manufactured in Europe and mixed in the United States. We chose these products for their reliability, quality, and—above all—safety.

 

CARE

All of our products are designed to last, but proper care of water based finishes is essential to the protection of your new furniture. Please visit our care guide for more information.

 

CUSTOMIZATION INQUIRIES

At this time we can accommodate a limited amount of customization beyond the options listed on each product page. If you have an idea for a custom product that falls outside of what's listed, please email us at info@studioziggy.com. We also plan to introduce new products and colors in the future which will be announced online and via our newsletter.

 

LEAD TIMES

All items are made to order. 
Our lead time on all furniture and tray orders is 4 to 6 weeks.
Shipping time is not included in this lead time estimate.

Please contact us to inquire about the status of your order.

 

SHIPPING & DELIVERY

All furniture is shipped via a third-party delivery service. In most cases we recommend white-glove delivery, however, if it's an option for you we can offer curbside delivery. After you place your furniture order, we will provide delivery quotes for your review. If you would like a shipping quote prior to purchase, please contact us with the item(s) you'd like to purchase along with your shipping address.  A link to pay for shipping services will be included in this email.  We will book your preferred service on your behalf after payment is received via this link.

Accessories, finish samples, and touch-up pens ship for free.

At this time, we only ship and deliver in the contiguous United States and do not deliver to PO or APO boxes.

 

DAMAGED FURNITURE OR ACCESSORIES

Please examine all white glove deliveries and FedEx/UPS shipments carefully. Please inspect packaging and your furniture. In the instance of damage, please follow the steps below:

1. Retain all packing materials.
2. Document all damage to the packaging and furniture with photos.
3. Contact us to let us know and we will gladly work with you to determine next steps. 

Any damage that is the result of shipping needs to be reported at the time of delivery. We are happy to help resolve shipping issues in any way we can, but we can not be held responsible for third party actions.


RETURN POLICY

All furniture pieces are custom made and final sale. 

 

PAYMENT

Ziggy accepts Visa, MasterCard, and American Express. 

Orders will not go into production until payment has been received for item(s) ordered and their corresponding shipping costs. 


GIFT CARDS

Gift cards can be purchased in a variety of amounts and will be sent to you electronically after purchase. Don't see the amount you're looking for? Email us at info@studioziggy.com with your gift card request.

If you are the recipient of a gift card and wish to purchase an item that costs less than the amount on your card, please email us at info@studioziggy.com with your gift card information and the item(s) you would like to purchase and we'll make it happen.

 

PRIVACY

Your information is private. We will never share, sell, or use your information for purposes other than completing your order or staying in touch.